Web Hosting

WordPress

Use our Knowledge Base to learn how to install WordPress using installatron, fix WordPress mixed content issues, and reset your WordPress password.

16 articles by 1 author

Magento

Need help with Magento? We have various guides such as installing Magento using softaculous and configuring Elasticsearch with Magento 2.4.

4 articles by 1 author

Joomla

Looking for help with Joomla? Our Krystal Knowledge Base is full of various FAQs and support on Joomla. Explore our Knowledge Base today.

1 article by 1 author

Node.js

Explore our Knowledge Base, we can help answer any Node.js queries you may have. Check out our Node.js app setup guide if you're new to Node.js.

1 article by 1 author

Python

Use the informative Krystal Knowledge Base to learn how to create a Python app using the Flask Framework. Learn more about Python today.

1 article by 1 author

CDN

Use our informative Knowledge Base to learn how to create a MySQL database and users, plus how to use cPanel file manager. Find out more here.

4 articles by 1 author

Security

1 article by 1 author

How to disable LiteSpeed connection timeouts

LiteSpeed is the web server we use on all our hosting servers instead of Apache. Find out how to disable LiteSpeed connection timeouts here.

Updated 5 months ago by Ben Oates

What file and directory permissions should I use for my web files?

This article details the correct permissions for your hosting files and directories. We have other articles on understanding file and directory permissions.

Updated 5 months ago by Ben Oates

Where should I upload my website files?

The short answer: The short answer to this question is the public_html/ directory. Further detail: Every cPanel account has what is called a home directory. This is the directory that you would norma…

Updated 5 months ago by Ben Oates

How to clear your web browser cache

Web browsers cache a lot of data - they can store cookies, pages, images, even DNS data locally on your device. This will eliminate browser-related issues.

Updated 5 months ago by Ben Oates

Using FileZilla to upload files via SFTP(SSH) or FTPS(SSL/TLS)

FileZilla is a popular open-source File Transfer Protocol (FTP) client with versions for Windows, macOS and many desktop distributions of Linux. Read more here.

Updated 5 months ago by Ben Oates

How to flush your computers DNS cache

When DNS changes are made they occur instantly on our nameservers. However, it may be some time before your computer sees the changes. See more here.

Updated 5 months ago by Ben Oates

How to disable LiteSpeed server caching

LiteSpeed is the web server we use for our shared servers instead of the usual Apache, and one benefit of this is the caching that is included within LiteSpeed.

Updated 5 months ago by Ben Oates

Understanding file and directory permissions

When you add files and directories to your web hosting space they are assigned permissions - so the server knows who should be allowed access. Read more here.

Updated 5 months ago by Ben Oates

Firewall blocked - I'm getting 403 errors, unable to connect or timeouts

If you find that you are unable to open your website, it just times out or takes too long to respond. You should connect to Webmail or cPanel. See how here.

Updated 5 months ago by Ben Oates

How do I view my website to test it before changing my name server DNS?

How do I view my website to test it before changing my nameservers. Find out more information here.

Updated 5 months ago by Ben Oates

How to view your web browsers developer tools and error console

Most modern browsers have a JavaScript error console built-in, usually within the developer tools functionality. This guide shows it in the most common browser.

Updated 5 months ago by Ben Oates

Request a LiteSpeed API key

Request a LiteSpeed API key. From WordPress LiteSpeed Cache plugin version 3.x you'll need to obtain an API key in order to use the off-site services. Read more here.

Updated 5 months ago by Ben Oates

How do I get a free Lets Encrypt SSL certificate for my website?

An SSL (Secure Socket Layer) certificate is required for the conversation between your website and a visitors browser to be secured. It's now best practise to load all sites over https:// rather than…

Updated 2 months ago by Tristan Payne

Managing domain redirection in cPanel

cPanel has a number of different methods for redirecting domains - we have separate guides that explain each method. Find out more information here.

Updated 5 months ago by Ben Oates

I'm getting a 500 Internal Server Error

If you see an Internal Server Error, it means something has likely gone wrong on the website, however, there is usually no specific error message. See more here.

Updated 5 months ago by Ben Oates

Turn on compression to optimise your site

Enabling compression for your web content means that the server compresses your content before sending it across the internet to visitors. This can often yield a significant performance benefit and w…

Updated 5 months ago by Ben Oates

Changing my websites address

There are many reasons why you might want to change your websites address. Setting up your site in a sub-domain could be one of those reasons, see more here.

Updated 5 months ago by Ben Oates

"Cannot Verify Server Identity" SSL error

As of September 2021, Let's Encrypt have dropped support for their older root CA. More information can be found here - External link opens in a new window. This change has resulted in a number of use…

Updated 5 months ago by Ben Oates

Adding Google verification entries in to DNS

To make use of services such as Google Analytics and Search Console you will need to verify your domain. Google asks you to do this by adding a TXT record to your DNS zone file. We have a separate gu…

Updated 5 months ago by Ben Oates

My website is showing a default web page

If you have recently moved your domain to Krystal, then it is likely that you tried to browse to your domain before you had uploaded your website.

Updated 5 months ago by Ben Oates

Redirection not working, or unexpected redirection occurring

Redirection, when set up using the cPanel redirection tools, places Apache mod rewrite instructions in a special file called .htaccess

Updated 5 months ago by Ben Oates

Network troubleshooting

We have a series of guides that'll help you diagnose network issues that may cause problems accessing your sites. How to flush your computers DNS cache - to ensure you pick up any DNS changes. How to…

Updated 5 months ago by Ben Oates

How to upload files using Cyberduck with FTPS and SFTP

Cyberduck is a popular commercial FTP/SFTP client for Windows and macOS. The screenshots in this guide are from the Windows version, see more here.

Updated 5 months ago by Ben Oates

Penetration Testing

Penetration testing or Pen testing is the process by which a computer system, network or web application is systematically tested to identify and resolve security weaknesses. Read more here.

Updated 5 months ago by Ben Oates

How to use PING

This article is part of our network troubleshooting series and covers the use of PING. The PING command allows you test whether a remote device works online.

Updated 5 months ago by Ben Oates

Creating custom error pages

Visitors to your site will be expecting to see the correct content. But, sometimes things go wrong, for example, they may have clicked an old link. Read more here.

Updated 5 months ago by Ben Oates

Using GIT via SSH

To utilise GIT, you need to access it via the full path when logged in through SSH. Please see our separate guide on enabling SSH keys. Read more here.

Updated 5 months ago by Ben Oates

How to use TRACEROUTE

We use our network troubleshooting series and cover the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet. See more here.

Updated 5 months ago by Ben Oates

How to point a domain at an external web service

This article will show you how to configure your domain to point at an external web service provider such as Weebly, Moonfruit, WIX, SquareSpace or others. This article also assumes that you want to…

Updated 5 months ago by Ben Oates

How to upload files using WinSCP with FTPS and SFTP

WinSCP is a popular freeware FTP/SFTP client for Windows. This guide assumes you have installed WinSCP, and have a valid FTP account with which to connect.

Updated 5 months ago by Ben Oates

My site seems to be down, what can I do?

This can happen for all manner of reasons and this guide details the most common issues and how to resolve them. Read here to find out more.

Updated 5 months ago by Ben Oates

Using Google reCAPTCHA to secure forms on your site

If you have contact, registration or other forms on your website it's important to try and ensure that they are only used by humans. Robots (or 'bots') search out websites with unprotected forms - to…

Updated 5 months ago by Ben Oates

How to make all traffic to your site use either the www or non-www version of your domain

This article will show you how to canonicalise your website's domain. It is a good plan for Search Engine Optimisation (SEO) reasons to make sure that your website appears on the internet under a con…

Updated 5 months ago by Ben Oates

How to add 301 (Permanent) and 302 (Temporary) redirects

This guide explains how to manage 301 (Permanent) and 302 (Temporary/Found) redirects in cPanel. You may need to add redirects if you change your websites address, or the names of pages or posts. Thi…

Updated 5 months ago by Ben Oates

Steps to cleaning malware

Unfortunately fixing a malware infection can be an slight issue, in some cases, it might be best to seek advice from a developer so they can resolve the issue. Read more here.

Updated 5 months ago by Ben Oates

How to force a site to use SSL ( HTTPS:// )

We all want to stay safe on the internet and it's easier to do so when SSL (Secure Sockets Layer) is in use. SSL ensures that all communications between your web browser and the site you are visiting…

Updated 5 months ago by Ben Oates

Reissuing your SSL certificate using cPanel SSL/TLS

If you aren't sure if your operating system supports the new Root CA, please see this guide - Link opens in a new window. Some users may still encounter errors with their SSL certificates on supporte…

Updated 5 months ago by Ben Oates

How to find your server and PHP error log files

Displaying the details of your website's failed code to the world is a terrible security risk as it's impossible to predict what might get displayed. For this reason Krystal's servers are set to NOT…

Updated 5 months ago by Ben Oates

How to check your account resource limits (503 or 508 errors)

If you're seeing a 503 error in response to your request to view a web page this indicates the server was not ready to handle the request. A 508 (Loop detected) error also indicates a resource limit…

Updated 5 months ago by Ben Oates

PCI Compliance

PCI compliance involves meeting a set of security standards that keep your systems secure specifically around keeping your customer's safe. Read more here.

Updated 5 months ago by Ben Oates

Can I have a dedicated IP address for my website?

Due to the exhaustion of the IPv4 address space, we do not offer dedicated IP addresses for our shared hosting plans. Read here to find out more.

Updated 5 months ago by Ben Oates

Hosting or streaming video

It's becoming more common to include videos on websites - for testimonials or to promote content. Find out why here.

Updated 5 months ago by Ben Oates

Support for memcached and redis

Whilst we have the options available within PHP Extension selector for both Memcached and Redis on our cloud, business and reseller platforms. Read more here.

Updated 5 months ago by Ben Oates

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Web Hosting

WordPress

Magento

Joomla

Node.js

Python

CDN

Security

How to disable LiteSpeed connection timeouts

What file and directory permissions should I use for my web files?

Where should I upload my website files?

How to clear your web browser cache

Using FileZilla to upload files via SFTP(SSH) or FTPS(SSL/TLS)

How to flush your computers DNS cache

How to disable LiteSpeed server caching

Understanding file and directory permissions

Firewall blocked - I'm getting 403 errors, unable to connect or timeouts

How do I view my website to test it before changing my name server DNS?

How to view your web browsers developer tools and error console

Request a LiteSpeed API key

How do I get a free Lets Encrypt SSL certificate for my website?

Managing domain redirection in cPanel

I'm getting a 500 Internal Server Error

Turn on compression to optimise your site

Changing my websites address

"Cannot Verify Server Identity" SSL error

Adding Google verification entries in to DNS

My website is showing a default web page

Redirection not working, or unexpected redirection occurring

Network troubleshooting

How to upload files using Cyberduck with FTPS and SFTP

Penetration Testing

How to use PING

Creating custom error pages

Using GIT via SSH

How to use TRACEROUTE

How to point a domain at an external web service

How to upload files using WinSCP with FTPS and SFTP

My site seems to be down, what can I do?

Using Google reCAPTCHA to secure forms on your site

How to make all traffic to your site use either the www or non-www version of your domain

How to add 301 (Permanent) and 302 (Temporary) redirects

Steps to cleaning malware

How to force a site to use SSL ( HTTPS:// )

Reissuing your SSL certificate using cPanel SSL/TLS

How to find your server and PHP error log files

How to check your account resource limits (503 or 508 errors)

PCI Compliance

Can I have a dedicated IP address for my website?

Hosting or streaming video

Support for memcached and redis

Contact