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Use our Knowledge Base to learn how to install WordPress using installatron, fix WordPress mixed content issues, and reset your WordPress password.
15 articles by 2 authors
Need help with Magento? We have various guides such as installing Magento using softaculous and configuring Elasticsearch with Magento 2.4.
3 articles by 2 authors
Looking for help with Joomla? Our Krystal Knowledge Base is full of various FAQs and support on Joomla. Explore our Knowledge Base today.
1 article by 1 author
Explore our Knowledge Base, we can help answer any Node.js queries you may have. Check out our Node.js app setup guide if you're new to Node.js.
Use the informative Krystal Knowledge Base to learn how to create a Python app using the Flask Framework. Learn more about Python today.
Use our informative Knowledge Base to learn how to create a MySQL database and users, plus how to use cPanel file manager. Find out more here.
4 articles by 1 author
SSL certificates are required for the conversation between your website and a visitors browser to be secured. It's now best practice to load all sites in https. See more here.
Updated 1 month ago by Ben Oates
LiteSpeed is the web server we use on all our hosting servers instead of Apache. Find out how to disable LiteSpeed connection timeouts here.
This article details the correct permissions for your hosting files and directories. We have other articles on understanding file and directory permissions.
Updated 1 month ago by Tristan Payne
The short answer: The short answer to this question is the public_html/ directory. Further detail: Every cPanel account has what is called a home directory. This is the directory that you would norma…
We all want to stay safe on the internet and it's easier to do so when SSL (Secure Sockets Layer) is in use. Read more here.
Web browsers cache a lot of data - they can store cookies, pages, images, even DNS data locally on your device. This will eliminate browser-related issues.
FileZilla is a popular open-source File Transfer Protocol (FTP) client with versions for Windows, macOS and many desktop distributions of Linux. Read more here.
Updated 3 weeks ago by Ben Oates
When DNS changes are made they occur instantly on our nameservers. However, it may be some time before your computer sees the changes. See more here.
LiteSpeed is the web server we use for our shared servers instead of the usual Apache, and one benefit of this is the caching that is included within LiteSpeed.
When you add files and directories to your web hosting space they are assigned permissions - so the server knows who should be allowed access. Read more here.
Enabling compression for your web content means that the server compresses your content before sending it across the internet to visitors. See more here.
If you find that you are unable to open your website, it just times out or takes too long to respond. You should connect to Webmail or cPanel. See how here.
How do I view my website to test it before changing my nameservers. Find out more information here.
If you aren't sure if your operating system supports the new Root Ca, SSL Certificates, please see this guide.
Most modern browsers have a JavaScript error console built-in, usually within the developer tools functionality. This guide shows it in the most common browser.
Request a LiteSpeed API key. From WordPress LiteSpeed Cache plugin version 3.x you'll need to obtain an API key in order to use the off-site services. Read more here.
This article will show you how to configure your domain to point at an external web service provider such as Weebly, Moonfruit, Wix, SquareSpace or others.
cPanel has a number of different methods for redirecting domains - we have separate guides that explain each method. Find out more information here.
This article will show you how to canonicalise your website's domain. It is a good plan for search engine optimisation reasons. See more here.
A 503 error in response to your request to view a web page indicates the server was not ready to handle the request. Find out more here.
If you see an Internal Server Error, it means something has likely gone wrong on the website, however, there is usually no specific error message. See more here.
This guide explains how to add a redirection to an alias domain. You may want to point this domain to another website within your account, or externally.
There are many reasons why you might want to change your websites address. Setting up your site in a sub-domain could be one of those reasons, see more here.
As of September 2021, Let's Encrypt have dropped support for their older root CA. More information can be found here - External link opens in a new window. This change has resulted in a number of use…
Updated 6 months ago by Tristan Payne
This guide explains how to manage 301 and 302 redirects in cPanel. You may need to add redirects if you change your websites address. Find out more here.
If you have recently moved your domain to Krystal, then it is likely that you tried to browse to your domain before you had uploaded your website.
Redirection, when set up using the cPanel redirection tools, places Apache mod rewrite instructions in a special file called .htaccess
We have a series of guides that'll help you diagnose network issues that may cause problems accessing your sites. How to flush your computers DNS cache - to ensure you pick up any DNS changes. How to…
Updated 2 years ago by Ben Oates
To make use of services such as Google Analytics and Search Console you will need to verify your domain. Find out how to add these tools here.
Cyberduck is a popular commercial FTP/SFTP client for Windows and macOS. The screenshots in this guide are from the Windows version, see more here.
Displaying the details of your website's failed code to the world is a terrible security risk as it's impossible to predict what might get displayed. See more here.
Updated 1 month ago by Mark West
Penetration testing or Pen testing is the process by which a computer system, network or web application is systematically tested to identify and resolve security weaknesses. Read more here.
This article is part of our network troubleshooting series and covers the use of PING. The PING command allows you test whether a remote device works online.
Visitors to your site will be expecting to see the correct content. But, sometimes things go wrong, for example, they may have clicked an old link. Read more here.
To utilise GIT, you need to access it via the full path when logged in through SSH. Please see our separate guide on enabling SSH keys. Read more here.
We use our network troubleshooting series and cover the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet. See more here.
WinSCP is a popular freeware FTP/SFTP client for Windows. This guide assumes you have installed WinSCP, and have a valid FTP account with which to connect.
This can happen for all manner of reasons and this guide details the most common issues and how to resolve them. Read here to find out more.
If you have contact, registration or other forms on your website it's important to try and ensure that they are only used by humans. Robots (or 'bots') search out websites with unprotected forms - to…
Unfortunately fixing a malware infection can be an slight issue, in some cases, it might be best to seek advice from a developer so they can resolve the issue. Read more here.
PCI compliance involves meeting a set of security standards that keep your systems secure specifically around keeping your customer's safe. Read more here.
Due to the exhaustion of the IPv4 address space, we do not offer dedicated IP addresses for our shared hosting plans. Read here to find out more.
It's becoming more common to include videos on websites - for testimonials or to promote content. Find out why here.
Whilst we have the options available within PHP Extension selector for both Memcached and Redis on our cloud, business and reseller platforms. Read more here.
Updated 1 month ago
by Mark West
