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​How do I get a free Lets Encrypt SSL certificate for my website?

An SSL (Secure Socket Layer) certificate is required for the conversation between your website and a visitors browser to be secured. It's now best practise to load all sites over https:// rather than…

Updated 3 weeks ago by Ben Oates

​Staging a website with Softaculous

It's rarely (never) a good idea to make significant updates to a live site - minor content tweaks maybe - but updates to plugins, themes or core files should all be tested on a staging version of you…

Updated 4 months ago by Ben Oates

How to disable LiteSpeed connection timeouts

LiteSpeed is the webserver we use on all our hosting servers instead of Apache. We set a LiteSpeed connection timeout to ensure users with potential scripting issues do not cause long-running process…

Updated 3 weeks ago by Ben Oates

What file and directory permissions should I use for my web files?

This article details the correct permissions for your hosting files and directories. We have other articles on Understanding file and directory permissions and also how to use cPanel File Manager to…

Updated 3 months ago by Harry Kirkby

Where should I upload my website files?

The short answer to this question is the public_html/ directory. For more detail, read on. Every cPanel account has what is called a home directory. This is the directory that you would normally see…

Updated 3 months ago by Ben Oates

How to force a site to use SSL ( HTTPS:// )

We all want to stay safe on the internet and it's easier to do so when SSL (Secure Sockets Layer) is in use. SSL ensures that all communications between your web browser and the site you are visiting…

Updated 3 months ago by Ben Oates

How to clear your web browser cache

Web browsers cache a lot of data - they can store cookies, pages, images, even DNS data locally on your device. Clearing everything out is the surest way to eliminate browser-related issues when tryi…

Updated 4 months ago by Ben Oates

Using FileZilla to upload files via SFTP(SSH) or FTPS(SSL/TLS)

FileZilla is a popular open-source File Transfer Protocol (FTP) client with versions for Windows, Mac OSX and many desktop distributions of Linux. You can use an FTP client to upload or download file…

Updated 3 weeks ago by Ben Oates

How to flush your computers DNS cache

When DNS changes are made they occur instantly on our nameservers. However, it may be some time before your computer (or your customer's computers) see the changes. This is because every DNS record h…

Updated 4 months ago by Ben Oates

How to disable LiteSpeed server caching

LiteSpeed is the webserver we use on all our shared servers instead of the usual Apache, and one benefit of this is the caching that is included within LiteSpeed as standard. While this does improve…

Updated 3 weeks ago by Ben Oates

Understanding file and directory permissions

When you add files and directories to your web hosting space they are assigned permissions - so the server knows who should be allowed access. Your cPanel account is based on a server that runs a Lin…

Updated 3 weeks ago by Ben Oates

Turn on compression to optimise your site

Enabling compression for your web content means that the server compresses your content before sending it across the internet to visitors. This can often yield a significant performance benefit and w…

Updated 3 weeks ago by Ben Oates

Firewall blocked - I'm getting 403 errors, unable to connect or timeouts

If you find that you are unable to: open your website - it just times out or takes too long to respond. connect to webmail or cPanel - it just times out or takes too long to respond. send or receive…

Updated 3 months ago by Ben Oates

How do I view my website to test it before changing my name server DNS?

If your domain is registered elsewhere, for example, you have a current site with another host - but you are planning on building a new site and moving to Krystal - you might want to set up and test…

Updated 3 months ago by Ben Oates

How to view your web browsers developer tools and error console

Most modern browsers have a JavaScript error console built-in, usually within the developer tools functionality. This guide explains how to view it in the most common browsers. It can be a useful too…

Updated 1 month ago by Ben Oates

Request a LiteSpeed API key

Request a LiteSpeed API key. From WordPress LiteSpeed Cache plugin version 3.x you'll need to obtain an API key in order to use the off-site services like Image Optimisation which are part of LiteSpe…

Updated 3 months ago by Ben Oates

How to point a domain at an external web service

This article will show you how to configure your domain to point at an external web service provider such as Weebly, Moonfruit, WIX, SquareSpace or others. This article also assumes that you want to…

Updated 1 month ago by Ben Oates

Why have I received a Security Notice and why has my account been suspended?

Security Notice emails have a subject line of Krystal Hosting <> Security Notice [username] on [server name] Krystal servers scan all files that are uploaded in real-time and server-wide scans are co…

Updated 3 months ago by Ben Oates

Managing domain redirection in cPanel

cPanel has a number of different methods for redirecting domains - we have separate guides that explain each method. If you want to ensure all your sites traffic is directed towards either the www or…

Updated 3 months ago by Ben Oates

How to make all traffic to your site use either the www or non-www version of your domain

This article will show you how to canonicalise your website's domain. It is a good plan for Search Engine Optimisation (SEO) reasons to make sure that your website appears on the internet under a con…

Updated 3 weeks ago by Ben Oates

How to check your account resource limits (503 or 508 errors)

If you're seeing a 503 error in response to your request to view a web page this indicates the server was not ready to handle the request. A 508 (Loop detected) error also indicates a resource limit…

Updated 3 months ago by Ben Oates

I'm getting a 500 Internal Server Error

If you see an Internal Server Error (http status code 500), it means something has likely gone wrong on the website server, however, there is usually no specific error message shown to determine the…

Updated 4 months ago by Ben Oates

How to redirect an Alias domain

This guide explains how to add a redirection to an Alias domain. You may want to point this domain to another website within your account, or externally. Open the Aliases control panel - cPanel > Dom…

Updated 3 months ago by Ben Oates

Changing my websites address

There are many reasons why you might want to change your websites address. You setup your site in a sub-domain, for example newsite.mysite.co.uk and you want to migrate that to www.mysite.co.uk. You…

Updated 4 months ago by Ben Oates

How to add 301 (Permanent) and 302 (Temporary) redirects

This guide explains how to manage 301 (Permanent) and 302 (Temporary/Found) redirects in cPanel. You may need to add redirects if you change your websites address, or the names of pages or posts. Thi…

Updated 3 months ago by Ben Oates

My website is showing a default web page

If you have recently moved your domain to Krystal, then it is likely that, at some point, you tried to browse to your domain before you had uploaded your website. This would have resulted in your bro…

Updated 1 month ago by Ben Oates

Redirection not working, or unexpected redirection occurring

Redirection, when setup using the cPanel redirection tools, places Apache Mod Rewrite instructions in a special file called.htaccess This file will usually exist in the virtual root directory of the…

Updated 1 month ago by Ben Oates

Network troubleshooting

We have a series of guides that'll help you diagnose network issues that may cause problems accessing your sites. How to flush your computers DNS cache - to ensure you pick up any DNS changes. How to…

Updated 3 months ago by Ben Oates

Adding Google verification entries in to DNS

To make use of services such as Google Analytics and Search Console you will need to verify your domain. Google asks you to do this by adding a TXT record to your DNS zone file. We have a separate gu…

Updated 5 months ago by Ben Oates

How to upload files using Cyberduck with FTPS and SFTP

Cyberduck (external link opens in a new window) is a popular commercial FTP/SFTP client for Windows and MacOS. The screenshots in this guide are from the Windows version, but the Mac version is essen…

Updated 4 months ago by Ben Oates

Cloning a website with Softaculous

If you are looking to create a staging or development site - where you would like to be able to push file & database changes back to a live site then Softaculous also has a Staging facility that may…

Updated 4 months ago by Mark West

How to find your server and PHP error log files

Displaying the details of your website's failed code to the world is a terrible security risk as it's impossible to predict what might get displayed. For this reason Krystal's servers are set to NOT…

Updated 6 months ago by Mark West

Penetration Testing

Penetration testing or Pen testing is the process by which a computer system, network or web application is systematically tested to identify and resolve security weaknesses. Cloud, Business or Resel…

Updated 4 months ago by Mark West

How to use PING

This article is part of our Network troubleshooting series and covers the use of PING. The PING command allows you test whether a remote device is accessible on the internet (or your local network).…

Updated 5 months ago by Mark West

Creating custom error pages

Visitors to your site will be expecting to see the correct content. But, sometimes things go wrong, for example, they may have clicked an old link - and the content they are expecting to see isn't av…

Updated 5 months ago by Mark West

Importing a website into Softaculous

Softaculous is able to import local (same server and hosting package) or remote (different server or hosting package) application installations. Softaculous is also able to Clone sites and create Sta…

Updated 4 months ago by Mark West

Using GIT via SSH

To utilise GIT, you need to access it via the full path when logged in through SSH. /usr/local/cpanel/3rdparty/bin/git Please see our separate guide on enabling SSH keys. We also have guides on setti…

Updated 5 months ago by Mark West

How to use TRACEROUTE

This article is part of our Network troubleshooting series and covers the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet to another. It can therefor…

Updated 5 months ago by Mark West

How to upload files using WinSCP with FTPS and SFTP

WinSCP is a popular freeware FTP/SFTP client for Windows. This guide assumes you have installed WinSCP (external link opens in a new window) , and have a valid FTP account with which to connect. Sett…

Updated 4 months ago by Mark West

My site seems to be down, what can I do?

This can happen for all manner of reasons and this guide details the most common issues and how to resolve them. If you've got this far and found this page then it likely means there isn't a problem…

Updated 3 months ago by Ben Oates

Using Google reCAPTCHA to secure forms on your site

If you have contact, registration or other forms on your website it's important to try and ensure that they are only used by humans. Robots (or 'bots') search out websites with unprotected forms - to…

Updated 3 months ago by Ben Oates

Steps to cleaning malware

Unfortunately fixing a malware infection can be a complicated issue, in some cases it might be best to seek advise from a developer so they can resolve the issue and stop it from happening again. Rem…

Updated 5 months ago by Ben Oates

Cloning a website with Installatron

Cloning in Installatron allows you to quickly make copies of your applications. It can also be used to alter those copies, for example: Clone https://example.co.uk to https:/staging.example.co.uk - t…

Updated 4 months ago by Ben Oates

PCI Compliance

PCI compliance involves meeting a set of security standards that keep your systems secure - specifically around keeping your customers payment card details safe. You can read more about it on the Pay…

Updated 4 months ago by Ben Oates

Importing a website into Installatron

Installatron is able to import local (same server and hosting package) or remote (different server or hosting package) application installations. Installatron is also able to Clone sites. We also hav…

Updated 4 months ago by Ben Oates

Can I have a dedicated IP address for my website?

Due to the exhaustion of the IPv4 address space, we do not offer dedicated IP addresses for our shared hosting plans. They are no longer required in order to get an SSL certificate either - we offer…

Updated 3 months ago by Ben Oates

Hosting or streaming video

It's becoming more common to include videos on websites - for testimonials or to promote content etc. Krystal doesn't permit the hosting or streaming of video from any of our Cloud, Premium or Busine…

Updated 4 months ago by Ben Oates

Support for memcached and redis

Whilst we have the options available within PHP Extension selector for both Memcached and Redis on our cloud, business and reseller platforms - we don't actually run Memcached or Redis servers. These…

Updated 3 months ago by Ben Oates

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