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SpamExperts

SpamExperts (10 of 11) - Ways to manage spam

SpamExperts is a system independent of our mail servers that filters email to remove Spam. Its success rate is pretty high, but sometimes it might block something you'd like to receive and other time…

Updated 7 months ago by Tristan Payne

SpamExperts (1 of 11) - An overview

SpamExperts is our dedicated spam filtering cluster that inspects all incoming email. Accessing SpamExperts. cPanel > Email > SpamExperts On the next screen you will see a list of domains within this…

Updated 7 months ago by Tristan Payne

SpamExperts (4 of 11) - Clearing the callout cache

What is the SpamExperts Callout Cache. When SpamExperts tries to deliver and email but gets rejected for whatever reason it records the fact. In future, SpamExperts will automatically reject messages…

Updated 7 months ago by Tristan Payne

SpamExperts (9 of 11) - Creating SpamExperts logins

SpamExperts is a system independent of our mail servers that we use to scan email. Typically SpamExperts works well out-of-the-box and you'll not need to interact with it. However, it is possible to…

Updated 7 months ago by Tristan Payne

SpamExperts (5 of 11) - Filter settings

Unless you have a very specific reason to change these settings we recommend leaving them at their defaults. If you have a particular issue or query and would like to discuss the best solution please…

Updated 7 months ago by Tristan Payne

SpamExperts (2 of 11) - How to configure MX records and local/remote mail routing in cPanel

MX (Mail eXchanger) DNS records tell sending email servers about the correct receiving servers to use for mail addressed to your domain. This guide assumes that you are logged into cPanel and that th…

Updated 7 months ago by Tristan Payne

SpamExperts (11 of 11) - How to disable SpamExperts filtering

This guide details how to disable SpamExperts inbound mail filtering. This can be done per mailbox, or for an entire domain. Accessing the SpamExperts dashboard. Open cPanel containing the email addr…

Updated 7 months ago by Tristan Payne

SpamExperts (7 of 11) - Checking your delivery logs

This article will show you how to access SpamExperts Email Protector and check your delivery logs. The logs can help you determine if a message was received at all by the SpamExperts filters, and whe…

Updated 7 months ago by Tristan Payne

SpamExperts (8 of 11) - Whitelisting and Blacklisting senders

SpamExperts allows you to configure rules that override the spam filter for selected recipients and senders. It is important to note that this rule only turns off the content filtering. If the sender…

Updated 7 months ago by Tristan Payne

SpamExperts (6 of 11) - Checking your Spam Quarantine

This article will show you how to access SpamExperts and check your spam quarantine logs. You may need to do this if you believe some emails you are expecting are being incorrectly marked as spam. Th…

Updated 7 months ago by Tristan Payne

SpamExperts (3 of 11) - Configuring mail destinations for correct mail delivery

The SpamExperts destination defines the server address where email is delivered - it should be set to your domain name. If your domain name points externally, you need to set the address to the serve…

Updated 7 months ago by Tristan Payne

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