I'm unable to access my Krystal Client Area
Updated 3 months ago
by
Tristan Payne
You will need to direct any queries about access to your cPanel, email account or any other facets of your service to your reseller as we cannot provide direct support.
GDPR
We take the safety and security of our clients very seriously and will not be able to provide any information regarding the account, contacts or anything that is hosted within the account until we have matched the information provided to the information that we hold.
Why can't I log in and how do I fix it?
There are several reasons you may not be able to access your Krystal Client area:
You can't remember the password you used when you setup the account:
You will need to perform a Password Reset - this link will open in a new tab.
You can't remember / no longer have access to the email address you used when you setup the account:
Without access to the email tied to the account we will not be able to perform a password reset and as such we will need to identify you using your ID.
We will require you to provide the following:
A selfie of you holding your passport OR photo card driving license
AND
A utility bill OR bank statement showing the name and the address of the account holder from within the last three months
Depending on the circumstances (e.g. bereavement, company sale/purchase, change of account holder) we may also ask for other specific documents.
These will need to be provided via email - we can't accept it over live chat. We can only provide access to the registered account holder.
Please direct all emails of this nature to: contact@krystal.uk.
Can I call you?
Yes! If you call in we will need you to pass through some security steps before we can discuss your account or take any action.
We would suggest reading our Contacting Krystal guide to ensure you have the necessary information for us to provide the best service possible!
