I'm unable to access my Krystal Client Area

Reseller Clients

You will need to direct any queries about access to your cPanel, email account or any other facets of your service to your reseller.

There can be all manner of reasons why you're unable to access your Krystal Client Area:

  • you can't remember the email address you used when you setup the account - so you may not be able to perform a password reset
  • you no longer have access to the email address you originally used

If you're unable to regain access you'll need to provide the following ID:

  • a copy of your passport OR photo card driving license


  • a utility bill OR bank statement showing the name and the address of the account holder from within the last three months

Depending on the circumstances (e.g. bereavement, company sale/purchase, change of account holder) we may also ask for other specific documents.

You'll need to provide this detail by email - we can't accept it over live chat. We can only provide access to the registered account holder.

Phone Security

If you call in we will need you to pass through some security steps before we can discuss your account or take any action. It's best if you have a security question and answer set up on your account - we have a separate guide on setting up a security question.

Data Protection

Please understand we can't tell you who is listed as a contact on an account - we can only match the details you provide.

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