How can I find my home server name?
Every Krystal cPanel account lives on a Home Server.
The Home Server name is useful as it provides another way to connect to your hosting services other than your own domain name. You can find your Home Server name in your Welcome to your new cPanel account email (also called your Welcome Email) that you would have received when you purchased your hosting plan.
If you don't have that any longer, don't panic, it's very easy to find out what it is.
How to determine your Home Server name
Open a web browser, and go to the following URL: https://yourdomainname/cpanel - using your own domain name instead e.g.if your domain name is
krystaldemo.co.uk, you would visit
When opening the address, your browser will be redirected to the server's secure login URL. The example image shows what you would see if your cPanel account's Home Server was apollo.krystal.co.uk (the bit between the two forward slashes, and the colon).
Your Home Server is the internet name given to the server where your hosting account resides.
What can I use the Home Server name for?
You can always use the Home Server name to gain access to your services. This is especially useful if there is a problem with your domain name.
Email - if for some reason you can't use
mail.your-domain.co.uk you can connect your email client to your home server name
How to find out your home server's IP address
We have a separate guide that's shows how to use PING to establish the IP address of your home server.