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Getting Started

​How do I login to my Krystal Client Area?

Your Krystal Client Area is not the same as your cPanel - which is where you actually configure your web hosting and email accounts. We have separate articles on how to Login in to your cPanel and al…

Updated 9 months ago by Ben Oates

​How do I login to my hosting's cPanel control panel?

cPanel is where you configure the various features of your web hosting. Your cPanel login details are contained within your welcome email. cPanel can be accessed directly (via cPanel username and pas…

Updated 9 months ago by Ben Oates

​How to contact Krystal (sales & support) and what details to provide

Contacting Support or Sales. We answer many common questions - both pre-sales and technical, in our Knowledgebase - so try a quick search there first. If you don't find the information you need in ou…

Updated 9 months ago by Ben Oates

Do you offer a discount for charities?

At Krystal we do things differently; our slogan is 'Honest, Reliable & Personal.' Since our inception we’ve hosted charities for free and have supported 167 to date. We love helping companies with a…

Updated 2 months ago by Tristan Payne

Krystal hosting plans - account resource limits

Unlimited website plans. All Krystal Cloud & Unlimited unique website plans are for your to use to host your personal websites - we do not permit reselling on these plans. If you wish to host website…

Updated 2 months ago by Ben Oates

Changing your cPanel (or WHM) password and finding your cPanel username

Changing your cPanel password. Please Note: Krystal Support staff do not have access to view your cPanel password. If you are unsure of your password it will need to be updated using the instructions…

Updated 2 months ago by Tristan Payne

What backups do I get with my account?

All Krystal hosting plans include backups. The table below shows the frequency and number of restore points for each plan and whether Backup Pro is available as an upgrade. We use JetBackup for our i…

Updated 2 months ago by Tristan Payne

How can I find my servers host name?

The servers hostname is useful as it provides an alternate method of connecting to your hosting services. You can find your server hostname in your Welcome to your new cPanel account email (also call…

Updated 6 months ago by Ben Oates

All about our Free Domain offers

A number of the Krystal hosting plans come with a free domain name. This document details the types of domains included and for how long. Plan. Domain Offer. Cloud Hosting - Amethyst. No free domain…

Updated 9 months ago by Ben Oates

How do I login to my webmail?

It is possible to access your email accounts without having to configure an email program on your PC/Tablet/Phone. Webmail provides a quick and secure way to check your email using a web browser. If…

Updated 9 months ago by Ben Oates

Monitoring & managing your disk usage

Keeping your disk space in order will help you stay on the most cost-effective plan and regular monitoring can ensure that your web sites stay optimised and quick. We have a separate article on what…

Updated 9 months ago by Ben Oates

How do I setup Two-Factor Authentication (2FA) on my Krystal account?

Whilst we recommend you set up Two-Factor Authentication for your Krystal Client Area - it is not mandatory to do so. The only mandatory requirement is that you set up your security question and answ…

Updated 3 months ago by Tristan Payne

How do I setup Two-Factor Authentication (2FA) on my cPanel account

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to your cPanel account by adding a second step to your login. In addition to something you know…

Updated 9 months ago by Ben Oates

How do I setup Two-Factor Authentication (2FA) on my WHM account

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to WHM by adding a second step to your login. In addition to something you know (i.e. your exis…

Updated 9 months ago by Ben Oates

Setting an account security question

We take the privacy of you and your data seriously, so it's important for us to be able to verify who we are speaking to when you contact us on live chat or the telephone. When you make your initial…

Updated 9 months ago by Ben Oates

I'm unable to access my Krystal Client Area

Why can't I log in and how do I fix it? There are several reasons you may not be able to access your Krystal Client area: You can't remember the password you used when you setup the account: You will…

Updated 9 months ago by Tristan Payne

What is VPS hosting and is it right for me?

Since launching our Virtual Private Server (VPS) Cloud platform (link opens in a new window) we found that this upgrade is seen as an extension of our shared hosting platform. This however is not the…

Updated 9 months ago by Tristan Payne

Unlimited hosting vs reseller – Choosing the right hosting plan

This article is primarily aimed at people looking after several websites and are unsure whether to: Run multiple websites from a single cPanel hosting account. or Run multiple single cPanel hosting a…

Updated 9 months ago by Ben Oates

How do I change my hosting package?

Your hosting plan can be upgraded at any time via your Krystal client area (link opens in a new window). Any remaining time left on your current plan is taken into account when calculating the upgrad…

Updated 9 months ago by Ben Oates

Can Krystal design or modify my website for me?

Do we design websites? In short, no. However, we do provide various tools to make it easier for you to build your own website including an automated Website Builder , and automated web application in…

Updated 9 months ago by Ben Oates

How to add Contacts and Sub-Accounts to your Krystal Client Area

Contacts are added to allow additional people to receive copies of communications (e.g. invoices sent to your accounts department). Contacts can additionally be activated as Sub-Accounts and this the…

Updated 9 months ago by Ben Oates

How to change your VPS root password

Changing your VPS root password. The root password for your VPS is the same as your WHM and first cPanel account. It can be changed either through your Krystal client area or via WHM - this guide det…

Updated 9 months ago by Ben Oates

Submitting and receiving sensitive data in a support ticket

There are likely to be occasions we will need to exchange sensitive data with you. We may ask you to send us some login details - or we may need to send you an updated password for example. Any detai…

Updated 9 months ago by Ben Oates

How to switch from Composer Version 1 to Version 2

This guide applies to all users who have an active hosting service with a signup date on or before the following date: 06/10/2021 To ensure we are able to provide support for the latest websites, we…

Updated 3 months ago by Chris Procter

My accounts been suspended - what can I do?

We only suspend accounts when absolutely necessary. If you are seeing a message that says your website is temporarily offline, then there are two likely reasons: Your hosting plan is overdue. Hosting…

Updated 9 months ago by Ben Oates

What support is included with my hosting?

This article details the scope of support we provide for our different hosting products. You can obtain support via live chat, support ticket via your client area or phone. We will assist with issues…

Updated now by Jordan Jones

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