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Getting Started

​How do I login to my Krystal Client Area?

This article explains how to login to your Krystal Client Area. This is where you upgrade, renew or cancel your hosting products, domains and billing. Your Krystal Client Area is not the same as your…

Updated 2 days ago by Mark West

​How do I login to my hosting's cPanel control panel?

cPanel is where you configure the various features of your web hosting. Your cPanel login details are contained within your welcome email. cPanel can be accessed directly (via cPanel username and pas…

Updated 2 days ago by Mark West

​How to contact Krystal (sales & support) and what details to provide

Contacting Support or Sales. All our contact options can be found with the Support menu drop-down on our website https://krystal.uk We answer many common questions - both pre-sales and technical in o…

Updated 1 month ago by Mark West

Do you offer a discount for charities?

We love helping companies with a cause, however you must be a UK registered charity to be eligible for a discount. You can find more information on our charity discounts through our Charity Hosting p…

Updated 1 month ago by Mark West

Krystal hosting plans - account resource limits

All Krystal hosting plans come with unlimited bandwidth - no matter how busy your site gets, we won't charge any bandwidth 'overages'. All plans have sensible resource limits, and this document detai…

Updated 2 months ago by Mark West

Changing your cPanel (or WHM) password and finding your cPanel username

Changing your cPanel password. These same instructions apply to changing your WHM password - this is always also the password for the first cPanel account in your Reseller package. (Cloud/Premium/Bus…

Updated 1 month ago by Mark West

What backups do I get with my account?

All Krystal hosting plans include some level of backup. The table below shows the frequency and number of restore points for each plan, as well as whether Backup Pro is available as an upgrade. We us…

Updated 2 months ago by Mark West

How can I find my home server name?

Every Krystal cPanel account lives on a Home Server. The Home Server name is useful as it provides another way to connect to your hosting services other than your own domain name. You can find your H…

Updated 2 months ago by Mark West

All about our Free Domain offers

A number of the Krystal hosting plans come with the offer of a free domain. This document details what sort of domain is included and for how long. Plan. Domain Offer. Cloud Hosting - Amethyst. No fr…

Updated 2 months ago by Mark West

How do I login to my webmail?

It is possible to access your cPanel email accounts without having to configure an email program on your PC/Tablet/Phone. Webmail provides a quick and secure way to check your email using a web brows…

Updated 2 months ago by Mark West

Monitoring & managing your disk usage

Keeping your disk space in order will help you stay on the most cost-effective plan - and regular monitoring can ensure that your web sites stay optimised and quick. We have a separate article on wha…

Updated 2 months ago by Mark West

How do I setup Two-Factor Authentication (2FA) on my Krystal account?

Whilst we recommend you setup Two-Factor Authentication for your Krystal Client Area (in fact, any online accounts you have where it's offered) - it is not mandatory to do so to login to your Krystal…

Updated 2 days ago by Mark West

How do I setup Two-Factor Authentication (2FA) on my cPanel account

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to your cPanel account by adding a second step to your login. In addition to something you know…

Updated 2 days ago by Mark West

Setting an account security question

We take the privacy of you and your data seriously, so it's important for us to be able to verify who we are speaking to when you contact us on live chat or the telephone. When you make your initial…

Updated 2 months ago by Mark West

How do I setup Two-Factor Authentication (2FA) on my WHM account

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to WHM by adding a second step to your login. In addition to something you know (i.e. your exis…

Updated 2 days ago by Mark West

I'm unable to access my Krystal Client Area

Reseller Clients You will need to direct any queries about access to your cPanel, email account or any other facets of your service to your reseller. There can be all manner of reasons why you're una…

Updated 2 days ago by Mark West

What is VPS hosting and is it right for me?

Since we launched our Virtual Private Server (VPS) Cloud platform (link opens in a new window) we have encountered a number of customers who got completely out of their depth for no good reason. We a…

Updated 2 months ago by Mark West

Unlimited hosting vs reseller – Choosing the right hosting plan

This article is primarily aimed at people looking after several websites and are unsure whether to: run multiple websites from a single cPanel hosting account, or. run multiple single cPanel hosting…

Updated 2 months ago by Mark West

How do I change my hosting package?

Your hosting plan can be upgraded at any time via your Krystal client area (link opens in a new window). Any remaining time left on your current plan is taken into account when calculating the upgrad…

Updated 2 months ago by Mark West

Can Krystal design or modify my website for me?

Do we design websites? In short, no. However, we do provide various tools to make it easier for you to build your own website including an automated Website Builder , and automated web application in…

Updated 1 month ago by Mark West

How to add Contacts and Sub-Accounts to your Krystal Client Area

Contacts are added to allow additional people to receive copies of communications (e.g. invoices sent to your accounts department). Contacts can additionally be activated as Sub-Accounts and this the…

Updated 3 weeks ago by Mark West

How to change your VPS root password

Changing your VPS root password. The root password for your VPS is the same as your WHM and first cPanel account. It can be changed either through your Krystal client area or via WHM - this guide det…

Updated 3 weeks ago by Mark West

Submitting and receiving sensitive data in a support ticket

There are likely to be occasions we will need to exchange sensitive data with you. We may ask you to send us some login details - or we may need to send you an updated password for example. Any detai…

Updated 1 month ago by Mark West

My accounts been suspended - what can I do?

We only suspend accounts when absolutely necessary. If you are seeing a message that says your website is temporarily offline, then there are two likely reasons: Your hosting plan is overdue. Hosting…

Updated 2 months ago by Mark West

What support is included with my hosting?

This article details the scope of support we provide for our different hosting products. You can obtain support via live chat, support ticket via your client area or phone. We will assist with issues…

Updated 2 weeks ago by Mark West

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