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Getting Started

​How do I login to my Krystal Client Area?

Your Krystal Client area is not the same as your cPanel - which is where you actually configure your web hosting and email accounts. Find out more here.

Updated 2 months ago by Ben Oates

​How to contact Krystal (sales & support) and what details to provide

Contacting Support or Sales. We answer many common questions - both pre-sales and technical - in our Knowledge Base, so try a quick search there first.

Updated 2 months ago by Ben Oates

​How do I login to my hosting's cPanel control panel?

cPanel is where you configure the various features of your web hosting. Your cPanel login details are contained within your welcome email. cPanel can be accessed directly (via cPanel username and pas…

Updated 2 months ago by Ben Oates

​How much CPU and RAM does my website need?

Trying to figure out which hosting plan you should purchase for your website can be a daunting task, particularly when you are just getting started. The most common questions that our support team an…

Updated 2 months ago by Ben Oates

Do you offer a discount for charities?

We do things differently; our slogan is 'Honest, Reliable & Personal.' Since our inception, we’ve hosted charities for free and have supported many.

Updated 2 months ago by Ben Oates

Krystal hosting plans - account resource limits

All Krystal Cloud & Unlimited unique website plans are for you to use to host your personal websites - we do not permit reselling on these plans.

Updated 2 months ago by Ben Oates

What backups do I get with my account?

All Krystal hosting plans include backups. The table below shows the frequency and number of restore points for each plan and whether Backup Pro is available.

Updated 2 months ago by Ben Oates

How can I find my servers host name?

The server's hostname is useful as it provides an alternate method of connecting to your hosting services. You can find help for your server hostname here.

Updated 2 months ago by Ben Oates

All about our Free Domain offers

A number of the Krystal hosting plans come with a free domain name. This article details the types of domains included and how long they're included for.

Updated 2 months ago by Ben Oates

How do I login to my webmail?

Webmail provides a quick and secure way to check your email using a web browser. If you're having trouble logging in, you may find a fix here.

Updated 2 months ago by Ben Oates

Monitoring & managing your disk usage

Keeping your disk space in order will help you stay on the most cost-effective plan & regular monitoring can ensure that your websites stay optimised. Read more here.

Updated 2 months ago by Ben Oates

How do I setup Two-Factor Authentication (2FA) on my Krystal account?

Whilst we recommend you set up Two-Factor authentication for your Krystal Client area - it is not mandatory to do so. Find out more information here.

Updated 2 months ago by Ben Oates

Setting an account security question

We take the privacy of you and your data seriously, so it's important for us to be able to verify who we are speaking to when you contact us. Read more here.

Updated 2 months ago by Ben Oates

I'm unable to access my Krystal Client Area

Why can't I log in and how do I fix it? There are several reasons why you may not be able to access your Krystal client area. Find out more here.

Updated 2 months ago by Ben Oates

What is VPS hosting and is it right for me?

Since launching our Virtual Private Server Cloud platform we found that this upgrade is seen as an extension of our shared hosting platform. Read more here.

Updated 2 months ago by Ben Oates

Unlimited hosting vs reseller – Choosing the right hosting plan

This article is primarily aimed at people looking after several websites and who are unsure whether to run multiple websites from a single cPanel hosting account.

Updated 2 months ago by Ben Oates

How do I change my hosting package?

Your hosting plan can be upgraded at any time via your Krystal client area. Find out how you can upgrade within our help section here.

Updated 2 months ago by Ben Oates

How to add Contacts and Sub-Accounts to your Krystal Client Area

Contacts are added to allow additional people to receive copies of communications. Contacts can additionally be activated as sub-accounts, see how here.

Updated 2 months ago by Ben Oates

How to change your VPS root password

Changing your VPS root password. The root password for your VPS is the same as your WHM and first cPanel account. See how this works here.

Updated 2 months ago by Ben Oates

Submitting and receiving sensitive data in a support ticket

There are likely to be occasions we will need to exchange sensitive data with you. We may ask you to send us some login details, find out what to expect here.

Updated 2 months ago by Ben Oates

How to switch from Composer Version 1 to Version 2

This guide applies to all users who have an active hosting service with a signup date on or before the following date: 06/10/2021. Get more support here.

Updated 2 months ago by Ben Oates

My accounts been suspended - what can I do?

We only suspend accounts when absolutely necessary. If you are seeing a message that says your website is temporarily offline, find out why yours may be suspended here.

Updated 2 months ago by Ben Oates

What support is included with my hosting?

This article details the scope of support we provide for our different hosting products. You can obtain support via several mediums. Read more here.

Updated 2 months ago by Ben Oates

How do I setup Two-Factor Authentication (2FA) on my WHM account

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to WHM by adding a second step to your login. In addition to something you know (i.e. your exis…

Updated 2 months ago by Ben Oates

How do I setup Two-Factor Authentication (2FA) on my cPanel account

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to your cPanel account by adding a second step to your login. In addition to something you know…

Updated 2 months ago by Ben Oates

Changing your cPanel (or WHM) password and finding your cPanel username

Changing your cPanel password. Please Note: Krystal Support staff do not have access to view your cPanel password. If you are unsure of your password it will need to be updated using the instructions…

Updated 2 months ago by Ben Oates

Can Krystal design or modify my website for me?

Do we design websites?. In short, no. This is for two very good reasons: First and foremost, we are a web hosting company, so our primary focus is on delivering high quality, secure and reliable serv…

Updated 2 months ago by Ben Oates

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